Cancellation of Order & Refund Policy
For the purchase of products, the Customer may cancel his order within 24 hours following the purchase by calling us on 8936 during working hours or sending us mail at hello@mycart.mu
MY CART shall endeavor to reverse the payment back to his bank card account. For each canceled order, the Customer will be charged a fee of 5% on the purchase amount.
Goods once sold are not exchangeable and non-refundable.
Returns & Refunds Policy
Returns may be considered upon delivery by MYCART Ltd and subject to the following conditions:
- The product delivered does not meet the customer's expectations.
- If the Customer notes that the delivery box is not sealed or is damaged at the time of delivery.
- If an out-of-box failure is noted for the particular product upon testing at the time of delivery.
- If there is a mismatch between the product ordered and the delivered one.
For the conditions mentioned above:
- The Customer must not accept delivery and must immediately return the product(s) to the My cart Delivery Staff.
- The Customer understands that the second delivery depends on stock availability, and where stock is available, the product will be delivered to the Customer within 3 Business Day.
- After delivery, the Customer must notify MY CART as soon as reasonably possible once he becomes aware of any defect in the operation of a product by calling on 8936. Any request for a return will be considered solely based on the warranty conditions attached to the product including the following conditions:
- The Customer must bring the defective product to MY CART Head Office located at 9 Odette Ernest street together with the valid Warranty Certificate.
- The Customer agrees neither to, nor allow any other party to modify or tamper with the product. Any evidence of tamper will be tantamount to material breach by the Customer and Mycart Co Ltd shall have no obligation to accept back the product.
The Customer must present the Invoice, and/or the Transaction Receipt and identification details (National ID or Passport).
Goods once sold are not exchangeable and non-refundable.
You may cancel the order(s) placed through the Website www.mycart.mu before such order has been shipped. However, in case Your order has been shipped, but the order has not been delivered to You yet, then you may have the option to cancel Your order. In the event of Your order being delivered to You, no cancellation shall be possible.
However, in certain cases, cancellation of Your orders may attract payment of a cancellation fee and the same shall be indicated and mentioned for such specific products on the Website www.mycart.mu. In some events, you can cancel your orders without any cancellation fee for reasons including but not limited to any damaged products, order mismatch, wrong products, wrong product quantity, packaging issues etc. In case you wish to cancel your order, then you may cancel the same by placing a cancellation request and stating a reason for such cancellation. We shall process your cancellation request and shall refund the amount paid by You towards such order. However, such refund shall be in accordance with our terms and conditions.
- If we are unable to fulfil your paid order, we will refund you within a maximum of 7 working days
- If a product is not available, upon your consent, we will replace it by a more or less similar product. We can also issue a gift voucher of the corresponding amount which you can use in your future purchase
In no event shall cancellation be permissible after delivery of Your order. You hereby agree that neither the website www.mycart.mu nor MY CART CO LTD shall not hold any responsibility, liability for any cancellation-related issues. No refund shall be initiated for orders canceled after delivery as a cancellation after delivery is not acceptable.
Once the product has been sold and delivered cannot be refunded, We always request our customer to test the product before our delivery team leaves the customer premises. In case goods are found to be defective or unfit for their intended purpose unless the defects could have been detected upon reasonable examination of the goods by the buyer. We will provide free pick up and drop to the supplier service center (as the warranty is covered by the supplier or importer) and after exchange or repair, we will drop off at the customer address.
Where there are no defects with the goods or has been exchanged, yet the buyer decides that he no longer requires the goods, the seller is not obliged to accept the goods if returned by the buyer.
Cancellation by Us:
(a) We reserve the right to cancel your order at any time with or without prior notice if we have found that we have insufficient stock after checking on our stock database.
(b) We reserve the right to cancel your order if ever there was a mistake on our prices, wrong product or reference or defective product.
(c) Should the situation under paragraphs either 15(a) or 15(b) arise, we shall inform you forthwith of the cancellation of your order.
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